If you order additional prox tags for your existing system, you will need to program them to the system yourself. Typically, the first new tag would be your #11 tag since we send 10 programmed tags with every new system that orders a prox tag reader, so when it comes to typing in the name of the tag I go with the format of “Tag 11” and so on. When naming a tag below, if you make an error, you can backspace and erase by pressing the CLR key. To type a blank space, press the #1 key once.
The system will let you know if you have reached the maximum number of 20 tags and/or codes. The way we typically set up your system, there is room for a total of 18 prox tags.
Here are the steps to follow to program in new prox tags:
Wake up the keypad and press the right arrow to go to Access Level 1, press OK then press the right arrow key until it says Access Level : 3, press OK , enter your 4-digit code then OK and you will then be at Access Level 3. Press the right arrow until you see Badges Access Codes, press OK and you will see Enter A Badge/Code. Press OK, it will say Badge Or Code. Now hold your new prox tag over the grey eye icon located left of the keys on the keypad and watch the LCD display change to Name Of Badge: Using the keypad type in “Tag 11” (or whatever number is the next tag for your system) and then press OK. The display will say Enter A Badge/Code, press OK and it will say Badge Or Code, hold the next prox tag over the grey eye icon again and repeat the process above. When all prox tags have been programmed press and hold the ESC/NO key until the display goes back to the Time, Date, Disarmed LVL:3 screen and you are done.
Keeping your cameras clear of spider webs is very important for after dark video activations. The two photo examples are from the same camera on the same day, one during daylight hours and the other about two hours later after sundown. As you can see, the built in IR illuminators cause the spider webbing on the face of the camera to be illuminated as white strings, blocking the ability to clearly see an intruder in the background.
Visually inspect your cameras for spider webs and clear them out for better video footage at night. It could make the difference between a thwarted break-in and an unseen intruder.
If you have a combination lock on your gate or a gate key housed in a combination key box, we can give the access code to the responding police to reduce the time it takes them to get inside to search your site. This can make a huge difference if your site is large and it is difficult to see everything when standing at the gate. A large site can be searched must faster using the police vehicle with the search lights most are equipped with.
We have included the gate code option on the revised central station information form we have you fill out when purchasing a system from RadiusVision.
RadiusVision can customize how EACH camera trigger is handled by the central station when a human is seen in the video. This can help to reduce false alarms to the police or get the proper company personnel contacted depending on the circumstances.
An example might be a camera that covers the entry gate into the site. If employees are forgetting to disarm the system and getting caught, you may want to change that camera response from “send police” to “call the contact list to verify”. The central station will call you before sending the police and you can decide if the person seen is an employee. All other cameras remain “send police” because the gate camera was not triggered first, as it would be if it was an employee who entered the site and forgot to disarm.
Your siren/strobe can do things no other siren can do! It can tell the difference between an intruder and a raccoon or an intruder and flapping plastic and which one needs to have the siren/strobe activated. It also knows the difference between daylight and darkness and knows if neighboring dwelling units have people sleeping that would be disturbed by the siren being activated! Advanced technology is amazing, and RadiusVision is on the cutting edge providing you with options few other companies can match. Is your siren equipped job site located near dwelling units that are complaining to your company about their sleep being interrupted by false alarms?
Don’t let that damage your company reputation, we have the answer. Just let us know what hours you would like your site to be “silent” and the hours you would like the siren to be activated. All siren equipped existing RadiusVision sites are already “smart”, with the siren activating ONLY when humans or moving vehicles are detected inside the fence. Just let us know if you need additional selective noise abatement and we will make it happen.
When you’re ready to shut down and move your system, first turn off the central station communicator (see Tech Talk #20 on how to do this) or you can remove the batteries from the head-end so the system will stop sending the daily timer test. Call, text or email me so I can suspend your central station account which will stop the monthly monitoring billing.
When you’re ready to redeploy the system at the new location, call, text or email me and I will reactivate your central station account and email you a blank Central Station Information form to fill out and send back to me so I can update the central station with the new site information, contact list and email addresses.
You may want to consider redeploying the system with fresh batteries if the existing batteries are over a year old. You can order batteries from us or source them yourself, but purchase only the SAFT brand. Refer to Tech Talk #1 for the required batteries and quantities.
Turning off the central station communicator is required when shutting down a system to suspend the monitoring billing. Here are the steps:
Wake up the keypad, then press the right arrow and go to Access Level 1. Press OK, then press the right arrow until it says Access Level: 4 then press OK and enter 9747 then OK. Press the right arrow key to go to Configuration and press OK to go to General Parameters. Left arrow to Central Station Configuration then press OK to go to Frontel Security Parameters then press OK to go to Frontel Security Enabled. Press OK again and the display will say Frontel Security: Enabled. Press the right arrow to change it to Frontel Security: Disabled, then press OK and it will say Frontel Security Disabled (the colon disappears). The central station communicator is now disabled. Press and hold (for 5 seconds) the ESC/NO key to go all the way back to the Date, Time, Disarmed window and you are done. Now send me an email to have your monitoring billing suspended. Call me at 206-300-9954 when you’re ready on the next job site to resume the monitoring.
Be careful when mounting and aiming your cameras not to have the mounting surface included in the view of the camera. In total darkness the IR illuminators will bathe the surface close to the camera with intense IR light, causing overexposure of the foreground surface closest to the camera. Since all cameras employ light averaging, the overexposed bright foreground surface causes the area beyond to darken to the point that an intruder can’t be seen!
In this example, the camera needs to be aimed away from the mounting surface so none of that surface will be seen by the camera.
Remember too that the effective range of the IR illumination in total darkness is about 35 feet and the maximum trigger distance of the PIR for a single human can be up to 50 feet if mounted looking parallel with the ground so it is possible under these conditions to trigger the camera but not be able to see the intruder!
A good rule of thumb on sites without artificial light is to mount the cameras with a slight (10 degree) downward tilt so the PIR will trigger within the effective IR illumination range, allowing our dispatchers to see the intruder in total darkness and dispatch the police to a video verified crime in progress.
If your site does have artificial lighting at night, you can mount your cameras parallel with the ground to achieve the maximum detection range.
If you have the older 3G cellular panel and are facing a mandatory upgrade to 4G due to the 3G sunset, you may be able to take advantage of another option not offered by other companies.
If your site has AC power and broadband your older 3G system can be wired to broadband and AC power to utilize the onboard RJ45 port to connect to your switch, router, or modem to communicate to the central station without using cellular!
Most site deployments are done 100% wireless and on battery power, however you can optionally connect your head-end control communicator to power and broadband (Internet service) to add a redundant (slightly faster) communication pathway to the central station and when the upcoming 3G sunset shut down happens to your local cell tower, your system will continue to communicate via the wired pathway indefinitely.
If you do decide to go this route it will eventually end up being the ONLY pathway to the central station, so be sure to get UPS backups on your broadband router, switch, and modem so if your site loses AC power the Internet communications will remain working!
If this is an option for your site and you want to take advantage of it, order the AC power conversion package (PP – 4) which comes with a plug-in power converter and four Alkaline 1.5 volt batteries and then schedule 1.5 hours of paid technical telephone support time with me for the programming and setup that are required to switch to this feature. You will need to run two low voltage wires (Cat5e and 18-2 stranded) from the head-end control communicator to the nearest 120-volt AC power outlet (must be in a dry location) and to your nearest network switch or router. Additionally, these wires would be vulnerable to sabotage so use common sense methods to protect and hide them from malicious attack which would cut the communications to the central station, stopping the system from protecting your site!
Not all sites can take advantage of this 3G panel upgrade option but if your site can, RadiusVision gives you a lower cost alternative to a 4G upgrade other companies won’t talk about!
If you ever want to arm your system with a camera turned off here is how to do it.
With the system disarmed, press and hold the #2 key (labeled Bypass) until it says Badge Or Code then enter your 4-digit code and press OK or present your prox tag to the reader. The keypad will read 03:Cam 1 Not Bypassed. Use the arrow keys to locate the camera you want to bypass and then press OK to bypass that camera. If you want another camera bypassed press the arrow keys to locate the next camera. When done, press the ESC/NO key. At this point selected devices will be bypassed on the next arming. If the system is not armed in the next 24 hours the devices will return to Not Bypassed automatically. After arming, the keypad will read Arming Bypass Away. At the next disarm the bypass will automatically return to Not Bypassed.
When your site is disarmed, someone could take a paper bag and slip it over a camera without triggering the camera tamper accelerometer, blinding the PIR and rendering that camera useless for detecting an intruder. Same goes for a carefully placed sheet of plywood or drywall that blocks the camera’s view or even an accidental placement of materials that does the same thing. Many construction site thefts are done with the help and/or knowledge of an employee or subcontractor who works at the site.
Make it a routine to look at every camera before arming your site to ensure someone hasn’t intentionally or accidently sabotaged or blocked the Videofied cameras for an after-hours break-in. This habit could save you from losses which would have been undetected by the cameras.
Built into each Videofied camera is an accelerometer which monitors the position of the camera, similar to what we have in our smartphones. If a camera were to be moved by an intruder or strong winds or struck by a falling tree branch enough to cause it to alter its position, the tamper feature will be triggered, a signal will be sent to the central station and if the site is armed when this happens we will dispatch the police – on the assumption the camera is being moved to defeat the security of your site. If this were to happen with the site disarmed, we would call the contact list to inform you so you can put eyes on the camera to rule out someone moving a camera, possibly planning a break-in that night.
To avoid a false tamper signal, mount your cameras as solid as possible. Attach the knuckle mount hardware to the camera and base mount snugly so they don’t unscrew and be sure the base is secured well to the mounting surface to reduce any movement.
It can be a puzzle figuring out how to open the alpha keypad for the first time when replacing the batteries. It is a bit delicate being made with thin plastic materials too.
The first thing to notice is the lock and unlock icons located on the left and right sides along with the index lines that line up with the icons. Next, there is a rectangular lock release hole located on the bottom edge to insert a small slot screw driver to release the locking tab. Pry toward you to unlock the tab and while holding that pressure, slide the front faceplate of the keypad up until the side index marker lines up with the unlock icons on both sides. The front face can now be separated from the back plate of the keypad to expose the batteries. The red tamper LED will be illuminated with the keypad open.
When assembling, line up the unlock icons with the index line on both sides first, then slide the front face down until the index lines are even with the lock icon. With the keypad closed, the red tamper LED should go out.
I recommend you not screw mount the keypad to the wall, instead use two strips of Velcro only on each side of the keypad so it can easily be taken outside when range testing camera locations. Do not place Velcro on the center of the backplate! It will permanently damage the tamper switch when pulled off the wall due to the outward flexing of the backplate.
Video clip emails are not stopped when your account is placed on test. So, if the Videofied system is armed and a camera is triggered you will still receive the video clip email. If you have ever placed your account on test and then armed it to test your site, you may have noticed missing video clips from cameras that were triggered. Is something wrong with the system? Not at all.
With the account on test and therefore unmanned the central station software can only download and email the first video that comes in, and it does this automatically. Videos from other cameras that were also triggered are held, waiting for a dispatcher’s input to download the clip. With no dispatcher actively accessing the account, those video clips will not be downloaded or emailed out and after about 4 minutes of inactivity the Videofied system disconnects from the central station server. A subsequent camera trigger will repeat the above sequence and again only one video clip will be downloaded and emailed out.
To be clear, this only happens when the account is on test. When the account is off test and “normal”, a dispatcher is alerted to the account and downloads each video that comes in. All downloaded videos are automatically emailed out by the automated email system.
Did you know I program your system to automatically reduce repeat nuisance alarms? I do this to help keep your monthly video alarm activations as low as possible, so you are not back charged for excessive alarms. It’s called “swinger suppression” and it works like this: if the same camera is triggered three times in a 5-minute span of time, the system automatically bypasses that single camera for one hour, then it returns back to normal again. The central station is sent a “Swinger Shutdown Activated” signal when it happens and an hour later a “restore” signal is sent. This feature is NOT turned on for systems with less than three cameras.
Most nuisance triggers are caused by wind driven movement of tarps or plastic covered materials on the job site. This feature helps to keep the number of video alarms at or below the maximum of 30 per month, above which you can be back-charged additional monitoring fees.
It’s important to look at all video clip emails that we send you when your cameras are triggered so you can resolve the problem if there is a wind driven movement situation repeatedly triggering your cameras. The best solution is going to the site and securing or resolving the plastic tarp; tree branch; tall weeds; debris blowing etc., stopping the reason the cameras are being falsely triggered. When a trip to the job site is not practical and you want to put a stop to the excessive alarm signals count, you can call the central station and place just that one offending camera on “Test”, putting a stop to the excessive alarm signals count so you avoid or at least reduce the back-charges. CAUTION: if that camera is triggered by a real intruder while it is on test NO POLICE WILL BE SENT! All the other cameras are still protecting the site and will be handled normally if triggered by the intruder.