What should you do? Check the cellular pathway first: Using the alpha keypad, go to the Maintenance menu and find 2G3G Level and press OK to test the cellular pathway. Within 60 seconds you should get a cellular signal strength of 2/5, 3/5, 4/5 or 5/5 for a functioning cellular pathway. If you get an error code, call my cell phone for further troubleshooting.
If the cellular pathway is functioning, check the Ethernet connection: Using the alpha keypad, go to the Maintenance menu and find ETH Status and press OK. It should display a LAN IP address indicating it is properly connected to your local network and has been assigned a DHCP IP address. If you see 000.000.000.000, then the panel is not connected to your network. Call my cell phone for further troubleshooting: 206-300-9954.